Q: What is poservers.com's responsibility and what is my responsability as a customer?
A: Poservers.com is responsible for the hardware, the operating system, the database server and AOLserver software. We also do an initial installation of ]project-open[. We make sure the system restarts automatically after a shutdown (required after OpenACS package installation e.g.) or after a system crash and we make backups. Whatever is done within a ]project-open[ installation is your responsibility.
Q: Can I do "anything" within my installation?
A: In principle, yes, but there are two reasonable exceptions. 1. We will not tolerate that our systems will be used for illegal activities such as distribution of copyrighted materials, fraud or other illegal activities. 2. We will make sure that system resources are distributed evenly. We will intervene if we notice long-running processes that use excessive memory or CPU. Therefore, all changes to 'config.tcl' need to be approved by us before they can be made.
Q: Is it possible to move a hosted installation to my own infrastructure afterwards?
A: Yes, just download the backup and install it on your own server.
Q: I really messed up my system, how to restore the last backup?
A: Contact technical support. We will restore the latest backup free of charge.
Q: I need help setting up functionality X or Y
A: Apart from hosting, we also offer support in setting up specific functionality. Cost is 50 EUR/hour (excl VAT).
Q: The standard package includes 50 users. What does this mean?
A: For us, a user is somebody who 'uses' the system. Or more technically: a physical person who logs on to the system at least once per month. Persons or test accounts who have a user-id registered in the database, but who do not log on, are not considered 'users' when it comes to this measurement, nor do we put any restriction on user related tables.
Q: I have more than 50 users/I need more than 5 Gb disk space - is that a problem?
A: Additional users or diskspace can be bought for a small fee.
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